Returns
If you are not satisfied with your order you can return within 14 days of receiving the order. If 14 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return please send us an email at vinylsdepot@gmail.com with your order number. We will then send you a return address.
We do not provide shipping for returns for both paid and free shipping orders.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost is not refundable. If order was free shipping, the flat rate shipping cost will be deducted from refunded amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vinylsdepot@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: Tones media, 231 Oak Park Boulevard, Suite 301, Oakville ON L6H 7S8, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning please consider using trackable or insured mail service. We will not refund a product that we did not receive.
